Home :: UK Customers

UK Customers

Can I order by mail and pay by methods other than credit card?

Yes! We accept orders from UK customers by UK cheque, UK postal orders, or by UK cash. You can write out your order, including your full name and address, and mail it to us (using a £1.05 stamp from the UK) at:-

Simply The Best
Apdo 212 AP
29630-1 Benalmadena Costa
Spain

enclosing payment by:-

......UK British pounds cheque payable to Simply The Best or blank uncrossed UK postal orders

......UK British pounds cash (notes only, no coins. Registered post strongly recommended for cash)

......Credit card - We accept Visa (Debit, Electron & Credit) and Mastercard (Debit & Credit)

Please note that we cannot accept cheques or cash in any currency other than UK British Pounds.

What card payment methods do you accept?

You can pay by Visa (Debit, Electron or Credit) or Mastercard (Debit or Credit). Please include your card number, expiry date and 3-digit security number. We do not accept American Express or Paypal - Paypal do not allow their services to be used for the purchase of adult items.

What currency will my card be charged in?

All of our prices and all card charges we make are in British Pounds Sterling (£).

What name will appear on my credit card or bank statement?

You will be billed as SIMPLY THE BEST BENALMADENA ES SPAIN. Your card will be charged immediately after purchase. The word "porn", "adult dvd" or "sex toy" will NOT appear on your card statement - only SIMPLY THE BEST BENALMADENA ES SPAIN will appear.

Who will deliver my order?

Royal Mail

How soon will I receive my order?

You should receive your complete order within 10-14 days. Occasionally Royal Mail can be slower, so we request that you only contact us if you have not received your full order 21 days after you placed the order. You can get in touch with any delivery enquiries via the Contact Details page.

Are your dvds legal to own in the UK?

Yes, all the dvds sold on this website are legal to own in the UK. It is not illegal for anyone in the UK to purchase or own adult dvds provided that the dvds do not feature models under the age of 18, extreme violence, or bestiality. We do not sell any dvds that breach UK law.

I see some of your dvds have the R18 symbol on the cover. Are they full hardcore?

Yes, all dvds certified R18 by the BBFC are full hardcore. This certification is purely to allow UK sex shops to sell adult dvds - all dvds sold in UK licensed sex shops must have the R18 certification. As we are based outside of the UK, that does not apply to ourselves and we can legally sell dvds that do not have the R18 certification. However we do still carry R18 dvds amongst our vast selection.

Is your packaging discreet?

Very - there will be no indication of the contents on the outside of the envelope, and nothing adult-related will appear on the envelope as the sender.  For more details, please see our Shipping & Delivery page.

As you are based in Spain, do I have to pay any UK Customs fees or will my package be opened by UK Customs?

No. We mail all shipments to UK customers from within the UK, so there is no UK Customs involvement. In any case, there are no import fees or duties to pay on any orders or shipments between EEC countries. Your package is not posted from outside the EEC and is delivered to you by Royal Mail.

Do I need to have an account and/or log in to place an order?

You do not have to have an account or log into your account to make a purchase from our website. However if you do log into your account, your name and address details are automatically added to your Checkout form. Account holders are also able to view all their past orders, add items to a Wishlist for future reference, and receive member discount offers by email every 6 to 8 weeks. More information is on the Account Registration page.

Are all of your items in stock?

At any time 99% of the items on this website are in stock and ready for immediate shipment. Occasionally an item may be out of stock for a short period of time, usually no longer than 7-14 days. If an item on your order is not in stock, we do not hold despatch of the rest of your order! We ship the items that are in stock to you immediately, and then ship the out of stock item(s) to you at no extra charge as soon as we get supplies.

I have received a faulty item.

Please see our Returns page.

You might also find these other help pages useful:-

Shipping & Delivery
Returns & Cancellations
Account Registration, Log Ins, & Email Newsletters
Free XXX Dvd Or Sex Toy Offer
Email Problems
Contact Details