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Card Declined

My Card Was Declined During The Checkout Process. Why?

There can be several reasons why your card was not authorised:-

1. You have incorrectly entered either your card number, card expiration date, or CVV Security Code (the three digit number next to the signature strip on the back of your card).
If you think this may be the reason, please try placing your order again.

2. If you are certain that all these details are correct, then your own bank has declined to give authorisation to your purchase. This may be due to insufficient funds, restrictions on using your card on the internet or outside your country of residence, or your bank's internal fraud prevention measures.

If you know that you have sufficient funds available, then you will need to contact your bank and ask them why they have declined authorisation for your purchase from SIMPLY THE BEST SPAIN. You do not of course need to tell your bank the nature of the goods you were purchasing, and your bank will not know this information from the declined authorisation.


Alternately, you can:-

Try using a different Visa (Debit, Electron or Credit) or Mastercard (Debit or Credit). Different banks often apply different restrictions.

or

Telephone us on  (UK) 0161 408 3502 and we can try to process the charge manually. Our office hours are Monday to Friday 8am to 4pm UK Time, with an answering machine after those hours.

or

Place your order by mail and pay by UK cheque, blank UK postal orders, or British Pounds cash (no coins).